Help To Claim Phone Advisor

3 weeks ago


Rotherham, Rotherham, United Kingdom Citizens Advice Full time

We are seeking a skilled Help To Claim Advisor to provide expert support to first-time Universal Credit claimants in England, Wales, and Scotland. As a key member of our team, you will deliver high-quality advice and information on Universal Credit and the claiming process, ensuring a seamless experience for our clients.

This is an exciting opportunity to make a real difference in the lives of our community. You will work closely with our team to provide a comprehensive support service, leveraging your exceptional communication skills to engage with clients across various channels.

Key Responsibilities:

  • Deliver expert advice and guidance on Universal Credit and the claiming process.
  • Provide high-quality support to first-time claimants, ensuring a smooth and efficient experience.
  • Collaborate with our team to develop and implement effective support strategies.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.

About Us:

Citizens Advice is a leading charity providing free, independent, and confidential advice to individuals across the UK. We are committed to promoting social justice and improving the lives of our community.



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