Help To Claim Phone Specialist

3 weeks ago


Rotherham, Rotherham, United Kingdom Citizens Advice BANES Full time

We are seeking a skilled Help To Claim Phone Specialist to join our team at Citizens Advice BANES. As a Help To Claim Phone Specialist, you will provide an effective and efficient support service for first-time Universal Credit claimants in England, Wales, and Scotland.

The service includes the provision of advice and information on Universal Credit and the claiming process, which will be delivered through the phone line using a national 'single queue' model, in addition to web chat and video delivery.

You will communicate confidently across all channels, including in person, over the phone, via web chat, and video, and write detailed and quality case notes.

This is an exciting opportunity where the aim of your role is to help claimants with their initial Universal Credit claim, up to the point when they receive their first full and correct payment.

The service is delivered from 8am to 6pm, Monday to Friday.

  • Provide advice and information on Universal Credit and the claiming process.
  • Communicate confidently across all channels.
  • Write detailed and quality case notes.


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