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Customer Service Specialist
2 months ago
Job Title: Customer Service Specialist
**About the Role**
We are seeking a highly skilled Customer Service Specialist to join our team at The Recruitment Co. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving complaints in a timely and professional manner, and working collaboratively with our team to achieve our goals.
**Key Responsibilities**
* Provide outstanding customer service, responding to customer inquiries and resolving complaints in a fair and efficient manner
* Utilize strong communication and interpersonal skills to build rapport with customers and colleagues
* Work collaboratively with our team to achieve our service excellence goals
* Develop and maintain a thorough understanding of our products and services, including their features and benefits
* Stay up-to-date with industry trends and developments, applying this knowledge to improve our service delivery
**Requirements**
* Strong customer service experience, preferably in a complaints handling or life and pensions environment
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Ability to work collaboratively as part of a team, with a focus on achieving our service excellence goals
* Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions
* Proficiency in Microsoft Office, including Word, Excel, and other relevant software
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career development and growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
