Customer Focused Housing Advisor

1 day ago


Slough, Slough, United Kingdom Hatched Recruitment Group Full time
About the Opportunity

We are seeking a motivated and experienced professional to join our team as a Customer Focused Housing Advisor. As a key member of our housing team, you will play a critical role in delivering a high-quality housing needs service to our customers.

Key Responsibilities

The successful candidate will be responsible for:

  • Delivering a Comprehensive Housing Needs Service: Providing a customer-focused and high-quality housing needs service, including housing advice and guidance, and homelessness prevention.
  • Liaising with Stakeholders: Working closely with internal and external stakeholders, including other sections, departments, and agencies, to address housing and homelessness issues.
  • Developing Effective Solutions: Identifying and responding proactively to every customer who may be at risk of homelessness, finding the most effective means to prevent and tackle homelessness in accordance with relevant legislation.
Requirements

To be successful in this role, you will need:

  • Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  • In-Depth Knowledge of Housing Legislation: Detailed knowledge of relevant housing and homelessness legislation, including the Landlords & Tenants Act and the Protection from Eviction Act.
  • Problem-Solving Skills: Ability to think critically and develop effective solutions to complex housing and homelessness issues.
What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are passionate about making a difference in your community and have the skills and qualifications required for this role, we encourage you to apply.


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