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Housing Community Lead

2 months ago

Slough, Slough, United Kingdom L&Q Full time

We are seeking a Housing Community Lead to join our team at L&Q, a leading charitable housing association.

Job Summary

The successful candidate will be responsible for delivering an excellent service to residents, improving resident satisfaction, and building trust. They will work closely with the Housing Management team to ensure a reliable, repeatable, and consistent service.

About the Role

This is an exciting opportunity for a customer-focused individual to join our revamped Housing Management Team. As a Housing Community Lead, you will be the primary relationship holder with residents living in your designated area, covering approximately 500-600 homes.

Key Responsibilities

  • Support the Housing Management team to deliver a high-quality service to residents
  • Improve resident satisfaction and build trust through effective communication and problem-solving skills
  • Manage a complex workload while adhering to deadlines
  • Engage with diverse stakeholders, including residents, colleagues, and other external partners

Requirements

  • Excellent communication and interpersonal skills
  • Ability to problem-solve and think critically
  • Strong time management and organizational skills
  • Previous experience in a similar role or relevant field

Benefits

  • A competitive annual salary of £33,154
  • An excellent benefits package, including 26 days holiday rising to 31 days with length of service, pension scheme, employee assistance programme, and non-contributory life assurance

About Us

L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. We combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Contact Information

Please submit your application through our website.