Help Desk Technician Lead

3 weeks ago


Fareham, Hampshire, United Kingdom Senitor Associates Full time
Job Title: Help Desk Technician Lead

Senitor Associates in Fareham is looking for an experienced Help Desk Technician Lead to join our team. In this role, you will be responsible for providing technical support through the service desk, ensuring prompt and accurate resolutions in a fast-paced environment.

The estimated salary for this position is around £28,000 per year based on the location and industry standards.

About the Job:

The successful candidate will have 1-2 years of experience in IT, with a strong focus on troubleshooting and resolving technical issues. They will be required to work closely with internal teams and external clients, providing critical assistance and support.

  • Provide technical support in a high-pressure environment, ensuring swift resolution of issues.
  • Log support requests accurately and track progress to ensure timely resolution.
  • Diagnose and resolve various issues related to EPoS systems, Windows OS, and network connectivity, minimizing downtime.
  • Escalate complex technical issues to 2nd/3rd line support teams as necessary.
  • Configure, upgrade, and maintain in-house EPoS applications, as well as associated hardware.
  • Manage and troubleshoot the company's back-office application.
Responsibilities:

This role is fully on-site and requires a strong understanding of IT principles and practices. If you have a passion for problem-solving and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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