Call Handling Professional

2 weeks ago


Braintree, Essex, United Kingdom Mountain Healthcare Limited Full time
About the Job

We are looking for a skilled Call Handling Professional to join our 24/7 contact centre in Braintree, working closely with professionals such as Police and Social Services to provide support to individuals affected by sexual assault and rape.

The ideal candidate will have excellent customer service skills, be able to multitask and work well under pressure. This is a part-time opportunity, working 20 hours per week, with a competitive salary of £26,000-£30,000 per annum, depending on experience.

**Job Description:**

  • Handle emergency calls and provide support to individuals affected by sexual assault and rape
  • Work closely with professionals such as Police and Social Services to arrange forensic examinations
  • Provide holistic support and guidance to callers

**Requirements:**

  • Excellent customer service and communication skills
  • Ability to multitask and work well under pressure
  • Knowledge of health and safety issues

Company Benefits: We offer a range of benefits, including enhanced sickness pay scheme, enhanced maternity pay after one year's service, well-being programme, advanced rota planning, six weeks annual leave, pension scheme, bonus scheme, life assurance, employee assistant programme, long service/team of the month awards, and accredited training courses.



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