Forensic Care Specialist
5 days ago
We are seeking a compassionate and dedicated Emergency Call Handler to join our team at Mountain Healthcare. As an Emergency Call Handler, you will play a vital role in providing holistic support to individuals affected by sexual assault and rape.
This is a challenging yet rewarding opportunity for someone with excellent communication skills and the ability to work under pressure. You will be working in our 24/7 contact centre, based in Braintree, where no two days are the same.
The successful candidate will have:
- Excellent telephone manner
- Effective social skills gained from experience dealing with the public
- Customer service skills
- An understanding of the call handling and telephone triage roles
In return, we offer:
- A competitive salary of £25,000 per annum
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year's service
- Well-being programme
- Advanced rota planning for better work-life balance
- 6 weeks annual leave
- Pension Scheme
- Bonus Scheme
- Life Assurance
- Employee Assistant Programme
- Long Service/Team of the Month Awards
About Us
Mountain Healthcare is a leading provider of clinical forensic healthcare services. Our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
We value our staff and offer unrivalled training and development opportunities, including our Forensic Practitioner Gateway and accredited Continuing Professional Development (CPD) courses.
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