Bingo Rewards Executive

4 weeks ago

Sheffield, Sheffield, United Kingdom The Rank Group Full time
Unlock Your Potential as a Bingo Rewards Executive

Are you ready to take on a challenging role in the world of high-value customer engagement? We're seeking a skilled Bingo Rewards Executive to join our esteemed High-Value & Loyal Customer Division at Rank Interactive.

Key Responsibilities:
  • Manage customer accounts and support the Rewards Team Manager in retaining, reactivating, and acquiring high-value players.
  • Nurture customer relationships and promote safer gambling practices.
  • Organize hospitality events and implement targeted marketing strategies.
  • Engage with customers through various channels to provide exceptional service and drive revenue.
  • Monitor customer spending and adhere to regulatory guidelines.
  • Build strong rapport with players to identify concerns and opportunities for growth.
Requirements:
  • Strong customer service and sales skills.
  • Proven knowledge and/or experience of gaming/bingo.
  • Knowledge of customer service and retention.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Ability to manage and host a group of customers in person.
  • Excellent communication and interpersonal skills.
  • Strong time management and organizational skills.
  • Enthusiastic team player with the drive to work independently.
What We Offer:

We're committed to providing a fantastic salary combined with leading benefits. Our Wellbeing@Rank program is designed to support your growth and well-being, including hybrid working, colleague support networks, and menopause support. We'll also invest in your development through leadership training and industry certifications.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the world and be part of a dynamic team that's shaping the future of gaming.

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