HR Service Delivery Manager

3 weeks ago


Leeds, Leeds, United Kingdom Sulzer Full time

Growing HR Excellence at Sulzer

Sulzer, a leading engineering company, is seeking an exceptional HR Shared Services Leader to establish and grow our newly launched HR Shared Services function in Leeds. As the HRSS Manager, you will be at the forefront of defining and building the function from the ground up, driving our long-term success.

Your Key Responsibilities


• Develop and implement a high-performing, strategic HRSS function that aligns with our company goals.

• Oversee a team of 8 HR Coordinators and HR Operations staff, integrating the teams into the HRSS and unifying payroll, pensions, and benefits under your leadership.

• Establish and refine systems, Service Level Agreements, and response times to ensure seamless support across payroll, benefits administration, HR, and pensions.

• Drive continuous improvement and create a cohesive, motivated team environment while enhancing service delivery.

• Collaborate closely with department heads and other key stakeholders to ensure alignment and support for HRSS initiatives.

• Manage employee benefits, including fleet management, and oversee payroll, benefits, and more.

Requirements for Success


• Proven experience in managing an HR or Shared Services function, preferably one that you've helped build or grow from scratch.

• Strong understanding of HR processes, with a focus on payroll, benefits administration, and pensions.

• A skilled people leader adept at navigating team changes and unifying teams through growth periods.

• Experience with setting up and managing HR systems, SLAs, and response protocols.

• Ability to handle sensitive information related to pensions and benefits with discretion and professionalism.

• Experience with Workday is ideal but not essential.


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