Parts Coordinator

2 weeks ago

Chester, Cheshire, United Kingdom Vital Group Full time
Parts & Warranty Coordinator Job Description

The Vital Group is a leading provider of innovative solutions within the critical power and EV charging industries. Our vision is to become the most trusted turnkey solutions partner within the DC charging industry, by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion.

We are seeking a highly organised and detail-oriented Parts & Warranty Coordinator to support our day-to-day operational activities. This administrative role is critical to managing parts ordering, monitoring stock levels, and processing warranty claims while ensuring efficient use of systems like Xero.

Key Responsibilities:

  • Manage the progress of parts to ensure streamlined job management and seamless handover to the planning team
  • Manage stock system & stock movements through back-office stock management software
  • Liaise with suppliers and vendors to resolve issues and track parts deliveries
  • Raise purchase orders on our accounting software
  • Process and track critical power warranty claims submitted to the business alongside the planning team, ensuring timely and accurate resolution
  • Manage the warranty critical spares holding and ensure the parts are fully stocked and always replenished
  • Assist in managing the supplier network to diversify our solution offering
  • Deal with EV charging warranty claims alongside the networks and planning teams
  • Ensure all remote locations are fully stocked
  • Manage engineer waste collections
  • Ensure all transactions and records are accurately logged in the system
  • Assist in generating reports on stock, warranties, and parts orders as required
  • Provide general administrative support to the Operations Team

Person Specification:

  • Good level of general education
  • Excellent organisational skills
  • Proven experience in an administrative role, ideally with a focus on stock or parts management
  • Strong MS Excel skills; proficiency in data analysis and reporting
  • Experience using Xero or similar finance packages is highly preferred
  • Excellent communication, verbal and written, skills
  • Ability to manage own workload and establish priorities
  • Experience of working effectively as part of a team as well as independently
  • Ability to solve problems with a positive attitude
  • Self-motivated and able to learn quickly
  • Strong attention to detail with high levels of accuracy

What We Offer:

  • A twice per annum, 'Profit Related Pay' scheme that ties bonus amounts to the amount of profit made by the business
  • Pension scheme after 3 months of service
  • All employees receive 25 days leave (or equivalent pro-rata) per annum and additional bank holiday days
  • Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, At 6 months of service
  • Investment in professional development and training to support you in your role
  • A supportive and positive workplace culture

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance.

The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.

Please note that proof of the right to work in the UK will be required.

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