Contract Support Supervisor

3 days ago


Woking, Surrey, United Kingdom Austin Fraser Full time

About the Role:

Austin Fraser is seeking an experienced Contract Support Supervisor to join their team. As a key member of the contract support team, you will play a vital role in ensuring seamless delivery of maintenance services to clients.

Main Responsibilities:

  1. Develop and implement effective processes for managing job information, ensuring accuracy and efficiency.
  2. Coach and develop a small team of administrators to excel in their roles, focusing on customer service and quality.
  3. Manage conflicts and poor performance within the team, promoting a positive and productive work environment.
  4. Collaborate with the contract team to maintain a professional atmosphere, ensuring all office staff deliver excellent customer service.
  5. Assist with recruitment, training, and coaching, helping to build a strong and capable team.
  6. Monitor job management systems and other relevant systems, ensuring updates are made in a timely and accurate manner.
  7. Analyze client feedback, identifying areas for improvement and recommending solutions.
  8. Participate in out-of-hours escalations as required.

Essential Skills and Qualifications:

  • Good understanding of building maintenance trades and tasks.
  • Proficient in IT systems, including MS Office and bespoke job management software.
  • Strong communication and interpersonal skills.
  • Geographical knowledge of the Woking area.
  • Ability to remain composed under pressure.

Salary and Benefits:

A competitive salary of £30,100 per annum, 23 days' holiday (rising with length of service), pension, and life assurance.



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