Workshop Operations Manager

7 days ago


Greenock, United Kingdom Arnold Clark. Full time

Company Overview: Arnold Clark is a leading used car dealership with a reputation for excellence. We are committed to creating a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are celebrated.

Salary: The estimated salary for this role is £40,000 - £50,000 per annum, dependent on experience, plus additional opportunity to earn up to £9,000 every three years in performance-based bonuses.

Job Description:

The Workshop Controller will work with the Service Manager to deliver high productivity and an excellent standard of first-time repairs, ensuring a clean, safe, and professional workshop environment. This role would be ideal for an organised, quick-thinking individual with previous motor industry experience, looking to develop their career and move into a management position.

Day-to-Day Duties:

  • Manage and coach a team of vehicle technicians and apprentices, ensuring targets and business objectives are met.
  • Ensure all servicing work is carried out correctly, competently, and on time, with customer satisfaction in mind.
  • Implement and maintain working practices that comply with company, DVSA, health and safety, and manufacturer policies.
  • Work with colleagues and other departments to ensure seamless service delivery for customers.
  • Plan and schedule work to meet customer needs, taking into account workshop targets, job complexity, and part availability.
  • Provide estimates for servicing and repairs, setting timescales and recording technician time accurately.

Required Skills and Qualifications:

  • Relevant experience in the automotive industry, including previous workshop control or technician roles.
  • High levels of organisation and accuracy.
  • Strong IT skills.
  • Fantastic interpersonal skills, enabling effective communication with customers and colleagues across departments.
  • Able to lead by example and motivate the team to achieve targets and deliver high-quality work.

Benefits:

  • All overtime paid at time and a half.
  • 33 days annual leave.
  • Training provided to become an EV-accredited Technician.
  • Generous employee discounts.
  • Private healthcare and sick pay cover.
  • Maternity and paternity packages.

Arnold Clark's Commitment: We strive to create an environment where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, nurture talent, and encourage ambition.



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