Customer Service Liaison

2 weeks ago


Gloucester, United Kingdom Gloucester City Homes Full time

About the Role:

We are seeking a skilled Customer Relationship Advisor to join our team at Gloucester City Homes. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and resolving customer enquiries in a timely and professional manner.

Key Responsibilities:

  • Provide a great customer experience to all customers, focusing on listening and exercising autonomy to find suitable solutions.
  • Resolve customer enquiries relating to common aspects of the customer lifecycle, including lettings, tenancy enquiries, rents, and low-level anti-social behaviour.
  • Provide advice and signposting to information as appropriate.

Requirements:

  • Experience of working in a customer-facing call centre environment, ideally within the Social Housing sector.
  • Experience of diagnosing issues and facilitating solutions.
  • Experience of problem-solving and complaints resolution, with the ability to make informed decisions when assisting and supporting staff in dealing with complex or challenging cases.
  • Good understanding of housing and property management, especially relating to tenancy, repairs, and Neighbourhood management.
  • Computer literacy, with the ability to use Microsoft Office packages, housing, and CRM systems, as well as call handling software.

What We Offer:

Gloucester City Homes is committed to equal opportunities and actively encourages applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family-friendly, flexible, and fun culture.



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