Technical Service Delivery

5 days ago


Edinburgh, Edinburgh, United Kingdom CV Library Full time

Job Title: Technical Service Delivery

About the Job: Our client is looking for an experienced Application Support Engineer to join their expanding function. This is a hybrid role, requiring 2 days of work per week in either our Central Edinburgh or Central Glasgow offices.

Job Description: The successful candidate will be responsible for taking ownership of client database and application environment support. This includes performance monitoring and management, ensuring everything is up-to-date and fit for purpose. They will also handle support requests from the Service Desk, prioritizing and escalating tickets as needed, and resolving technical issues.

Required Skills and Qualifications: Proven track record in the Application Support domain, with experience in customer-facing scenarios. Good technical working knowledge of databases and hands-on T-SQL and SQL Server skills. Ability to support users/customers remotely and grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.

Benefits: Flexible working, bonuses, private healthcare, recognition rewards, professional development, and ongoing upskilling avenues.

Estimated Salary: £28,500 - £31,000 per annum (dependent on location).



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