Customer Service Team Leader
1 month ago
At Gourmet Burger Kitchen (GBK), we're passionate about serving the best burger experience in town. We're a dynamic team of food lovers who are dedicated to delivering exceptional customer service and creating a fun, relaxed environment for our guests.
Role OverviewWe're looking for an experienced Assistant Manager to join our Bracknell team. As a key member of our management team, you'll be responsible for supporting the General Manager in leading and inspiring our team to deliver top-notch service and ensuring every customer leaves satisfied.
Key Responsibilities:- Support the Team: Work closely with the General Manager to lead and motivate the team, promoting a culture of excellence and customer satisfaction.
- Operational Excellence: Oversee daily operations, ensuring that our kitchen runs smoothly and efficiently, and that our atmosphere is lively and welcoming.
- Business Growth: Assist in implementing strategies to boost sales, manage costs, and maintain GBK's reputation as the go-to spot for burger lovers.
- Customer Experience: Play a key role in ensuring our guests have a brilliant time, from the moment they walk in to the last bite of their burger.
- Leadership: Be ready to take charge in the General Manager's absence, showcasing your leadership skills and keeping everything on track.
- Experience: You've got some experience in a supervisory or management role, ideally in the hospitality industry.
- Leadership Potential: You're a natural leader, ready to support and motivate your team while learning from the best.
- People Skills: You're great with people, whether it's helping customers or supporting your colleagues.
- Business Acumen: You understand the basics of running a successful business and are eager to develop these skills further.
- Passion for Food: You love good food, especially a cracking burger, and you're excited to share that enthusiasm with others.
- Competitive Salary: £35,000 - £45,000 per annum (dependent on experience)
- 50% Off Your Total Bill: Enjoy half-price meals at all our brands with our BRG Spark App.
- Flexible Working: We offer flexible working opportunities that suit your lifestyle.
- Opportunities for Career Development: Excellent opportunities for career growth across our diverse brand portfolio.
- Wage Stream: Get paid when you need it with our advanced pay option.
Ready to take the next step? If you're a people-focused, food-loving professional looking to grow your career in hospitality, we want to hear from you. Apply now to join the Gourmet Burger Kitchen family as our new Assistant Manager and help us serve up something special.
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