Client Services Team Leader

3 days ago


Bracknell, United Kingdom The Chancellors Group of Estate Agents Ltd Full time

This is an exciting opportunity for a motivated Inbound Team Leader to join our Head Office in Bracknell. This is the ideal role for anenthusiastic and experienced telesales individual with excellent communication skills to join our team.

**As a Client Services Team Leader, you will need to**:

- Drive performance levels within the team and optimise the conversion of business from the opportunities available
- Take inbound calls and make outbound calls from and to Chancellors Group customers and clients
- Generate and book appointments and referrals for Chancellors Group offices
- Be responsible for personnel issues, including seating, sickness and approving holiday
- Lead the team by being a top performing call team member in terms of personal results
- Run the morning/welcome briefing
- Distribute call lists to individual team members for their allotted hours of work
- Run and take part in competitions and incentives within the call centre to assist in driving performance
- Be able to analyse the figures provided in order to identify and maximise potential business opportunities
- Have previous telesales team leader experience
- Demonstrate the ability to hit and exceed targets
- Have excellent communication skills over the telephone
- Have a pro-active and can do approach
- Be well spoken and articulate
- Be highly motivated to succeed
- Have previous staff management experience

**In return, you can expect to receive**:

- Uncapped commission opportunities
- Exciting career development opportunities
- Annual award trips
- A paid day off for your birthday after successful pass of probation
- Increasing holiday entitlement from 2 years’ service

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£45,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday

**Experience**:

- Telesales Team Management: 1 year (required)
- Telesales: 3 years (required)
- Customer Service: 1 year (required)

Work Location: One location



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