Team Leader

6 months ago

Bracknell, United Kingdom PiLON Full time

**Salary Range**: Competitive package

**Location**: the role will be based at our head office in Bracknell

**Role type**: permanent, full time position

Are you someone who gets excited by process compliance, likes getting things done and enjoys working with a team? Well, look no further - we have a great opportunity just for you

As a Team Leader in our scheduling team you'll play a key role in making sure that electrical team's appointments run smoothly and projects get delivered on time. You'll be the one overseeing the scheduling team, working closely together with clients and the electrical compliance team to make sure appointments get organised, workload is planned and delivery programs are strictly adhered to.

**Main objectives of the Team Leader role**:

- lead the scheduling team to secure appointments essential for project delivery and to meet project delivery targets effectively
- implement standardised scheduling processes and ensure compliance with client procedures, GDPR and other legislation
- achieve scheduling targets and oversee day-to-day team operations
- provide line management support and guidance to the scheduling team
- act as the primary point of contact for clients on scheduling matters
- generate comprehensive reports on delivery progress and team productivity
- strategically map properties for efficient project delivery and allocate engineers effectively
- contribute to the internal systems and app development initiatives
- implement effective resident communication processes
- collect and analyse call data to improve scheduling efficiency
- maximize productivity through effective team management and collaboration with engineers and the supply chain
- maintain accurate records of outbound communication and document usage

**Do you have what it takes?**
- strong communication and problem solving skills
- exceptional written English and literacy skills
- proficiency in MS Office and MS Excel
- ability to work well in a team
- keen attention to detail and ability to meet deadlines in a fast-paced environment
- excellent multitasking and prioritisation abilities
- self-motivated with a proactive approach to process improvement

**What's on offer?**
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- up to £2,000 reward for successful recommendations as part of our referral scheme
- significant savings on daily shopping through our benefits portal
- a welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- a supportive culture and a great team with exceptional talent and experience
- trained Mental Health First Aiders support
- uncapped training budget so you can focus on your personal and professional development and much more

**About Us**

At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations and you'll work with a team that has a strong sense of pride, accomplishment and motivation.

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