It Team Leader

5 days ago


Bracknell, United Kingdom Stefanini Italia Srl Full time

Our company is developing and you can expand your career along with it.
Working in a fast pac ed, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.
This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
The position is a hands-on team leader position at a junior level.
This role requires the individual to be actively involved in operational tasks, contributing to the team's work while also providing guidance and leadership.
The team consists of On Site Support Technicians (OSS) that are based at the client site solving deskside problems, meeting room issues and managing the device lifecycle for the client.
This team interfaces with Global Service Desk and other support teams to achieve the deliverables within the IMACR/OSS framework contract.
The leadership aspect of this position is at a junior level, meaning that the individual will have some responsibility for managing or guiding a team, but will not be expected to have extensive leadership experience.
This role is ideal for someone who is eager to learn and grow, as the leadership aspect of the role is designed to be learned and developed over time.
Key Responsibilities: Lead OSS team Help and encourage the team to meet ticket handling standards Manage weekly team meetings to ensure training and information distributed to all the team Ensure sites are covered as per contract and incidents/requests solved within KPI Manage response times to incidents and tasks Be responsible for the delivery of end of life device replacement projects Provide installation and upgrade services of supported hardware and software Support of key applications at use within the business Ensure planning, schedules, breaks, code of conduct etc.
are respected by the team members.
Requirements: Minimum 3 Years' experience in an IT Support Role Minimum 1 Year experience as a Lead or Senior Technician Hardware knowledge of Lenovo equipment Good knowledge of MS Excel IMAC - Previous IMAC/Onsite experience Ability to co-ordinate with multiple IT teams to achieve desired outcome Proficient in Microsoft Office 365 Suite Experience using ticketing tools to manage support (ServiceNow) Candidates need to be flexible, efficient and able to work independently Ability to communicate technical information to non-technical audiences Strong sense of customer service Good organisational skills Excellent Verbal and Written Communication Skills Ability to multitask Team focused TPBN1_UKTJ


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