Housing Manager
1 day ago
We are seeking a skilled and experienced Housing Officer to join our team in Glasgow. As a key member of our team, you will be responsible for delivering high-quality housing management services to our residents, ensuring that their needs are met and their lives are improved.
Key Responsibilities- Deliver a high-quality housing management service to tenants, partners, and key stakeholders
- Ensure arrears targets are met, and allocate void and new let properties
- Investigate and resolve anti-social behaviour cases
- Complete estate management weekly inspections
- Identify shortfalls in service delivery and implement plans to address them
- Manage the recruitment, performance, and development of staff to ensure business needs are met
- Ensure compliance with all legislative and regulatory requirements for all housing management activities
- Proven experience of undertaking a similar role within housing
- Knowledge of relevant housing regulations and legislation
- Proven experience of delivering high-quality tenancy services
- Excellent problem-solving skills with the ability to implement solutions
- Ability to build strong working relationships with internal and external customers
- Basic understanding of Microsoft Office packages is essential
- SVQ3 in a relevant area or equivalent qualification
- Travel is a requirement of the role, therefore a full valid driving licence is essential
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation, any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland's commitment to being the best employer we can.
We are an inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
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