Parts Advisor

24 hours ago


Hounslow, Greater London, United Kingdom Reed Full time
Parts Advisor Job Description

We are seeking a skilled Parts Advisor to support our client's HGV technicians in their daily operations. The ideal candidate will have a passion for commercial vehicles and experience in the parts industry.

Key Responsibilities:
  • Customer Service: Provide prompt and courteous service to customers and internal stakeholders, ensuring high levels of satisfaction.
  • Parts Management: Maintain awareness of customer needs, monitor order progress, and ensure timely ordering and distribution of parts and sundries.
  • Administrative Tasks: Accurately enter data on CRM systems, report stock issues to the manager, and maintain a surcharge ledger.
  • Stock Management: Check parts against delivery notes, bin accordingly, and maintain cleanliness and safety standards in the work area.
  • Financial Transactions: Handle cash and credit/debit card transactions in line with company policies.
Requirements:
  • Analytical Skills: Good analytical and problem-solving skills to maintain customer standards.
  • Communication Skills: Excellent telephone manner and attention to detail.
  • Organizational Skills: Strong organisational and administrative skills to manage multiple tasks.
  • Technical Skills: Proficiency in CD-UK/Kerridge is essential, and Microsoft Office is preferred.
  • Industry Knowledge: Knowledge of the truck industry and experience in a similar role within the truck or related industry.
Benefits:
  • Overtime and Bonus: In addition to the basic salary, there is overtime and an annual bonus.
  • Training and Development: Manufacturer training for career progression.
  • Employee Benefits: 30 days holiday including public bank holidays, statutory employer pension, free Class IV MOT per year, corporate uniform provided, and service and parts discounts for employees.

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