Parts Advisor
24 hours ago
We are seeking a skilled Parts Advisor to support our client's HGV technicians in their daily operations. The ideal candidate will have a passion for commercial vehicles and experience in the parts industry.
Key Responsibilities:- Customer Service: Provide prompt and courteous service to customers and internal stakeholders, ensuring high levels of satisfaction.
- Parts Management: Maintain awareness of customer needs, monitor order progress, and ensure timely ordering and distribution of parts and sundries.
- Administrative Tasks: Accurately enter data on CRM systems, report stock issues to the manager, and maintain a surcharge ledger.
- Stock Management: Check parts against delivery notes, bin accordingly, and maintain cleanliness and safety standards in the work area.
- Financial Transactions: Handle cash and credit/debit card transactions in line with company policies.
- Analytical Skills: Good analytical and problem-solving skills to maintain customer standards.
- Communication Skills: Excellent telephone manner and attention to detail.
- Organizational Skills: Strong organisational and administrative skills to manage multiple tasks.
- Technical Skills: Proficiency in CD-UK/Kerridge is essential, and Microsoft Office is preferred.
- Industry Knowledge: Knowledge of the truck industry and experience in a similar role within the truck or related industry.
- Overtime and Bonus: In addition to the basic salary, there is overtime and an annual bonus.
- Training and Development: Manufacturer training for career progression.
- Employee Benefits: 30 days holiday including public bank holidays, statutory employer pension, free Class IV MOT per year, corporate uniform provided, and service and parts discounts for employees.
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