Mortgage Team Leader Position

4 weeks ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

About the Role

We are seeking a highly skilled and experienced Team Manager to lead our Mortgage Advice Leadership Team within Homes Finance Advice. The successful candidate will be responsible for leading a team of Mortgage Advisers, Mortgage Support Consultants, and Direct Lending Consultants who are responsible for initial mortgage queries, applications, and DIPS.

Key Responsibilities

  • Ensuring the team adheres to agreed service levels, the Society's training and competency scheme, ongoing training and development, while managing appointment availability and resource.
  • Facilitating regular coaching/development and career conversations.
  • Driving efficiencies within the team to maximise capacity and direct mortgage volumes.
  • Ensuring the team focuses on not only mortgage advice but protection too, identifying gaps in customer needs and making referrals to both life insurance and household insurance providers.

Requirements

To be successful in this role, you will ideally have leadership experience and some mortgage knowledge. You will have worked within defined service levels and offered high standards of customer service either personally or via a team. You will enjoy stretching your teams' performance, seeking incremental gains continually.

What We Offer

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a range of other benefits available to you including annual discretionary bonus scheme, 25 days standard annual leave, holiday trading scheme, matching employer pension contribution, colleague mortgage, salary sacrifice scheme for hybrid & electric car, commitment to training and development, private medical insurance, and 3 paid volunteering days per annum.



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