Mortgage Team Leader Position
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Mortgage Team Manager to join our Mortgage Advice Leadership Team within Homes Finance Advice. As a key member of our team, you will be responsible for leading a team of Mortgage Advisers, Mortgage Support Consultants, and Direct Lending Consultants who are responsible for initial mortgage queries, applications, and DIPS.
Key Responsibilities
- Ensuring your teams adhere to agreed service levels, the Society's training and competency scheme, ongoing training and development while managing appointment availability and resource.
- Facilitating regular coaching/development and career conversations.
- Driving efficiencies within the team in order to maximise capacity and direct mortgage volumes.
- Ensuring your teams are focusing on not only mortgage advice but protection too, identifying gaps in customer needs and making referrals to both life insurance and household insurance providers – understanding the importance for both the customer and the Society.
Requirements
To be successful in this role, you will ideally have leadership experience and some mortgage knowledge. You will have worked within defined service levels and offered high standards of customer service either personally or via a team. You will enjoy stretching your teams' performance, seeking incremental gains continually.
What We Offer
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a range of other benefits available to you including; annual discretionary bonus scheme, 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days, holiday trading scheme allowing the ability to buy and sell additional annual leave days, matching employer pension contribution (up to 10% per annum), colleague mortgage (conditions apply), salary sacrifice scheme for hybrid & electric car, a commitment to training and development, private medical insurance for all our colleagues, 3 paid volunteering days per annum, diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups.
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