Customer Service Representative
4 days ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Adviser. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a professional and helpful manner.
Key Responsibilities
- Act as the first point of contact for customers, responding to their queries and resolving their issues in a timely and effective manner.
- Provide informed guidance on a range of services, including repairs, rent enquiries, anti-social behaviour queries and other housing-related matters.
- Work closely with internal and external teams to resolve complex issues and provide solutions to customers.
- Develop and maintain a deep understanding of our services and policies to provide accurate and helpful information to customers.
- Collaborate with colleagues to achieve team goals and objectives.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple queries simultaneously.
- High level of diplomacy and negotiation skills, with the ability to effectively communicate with internal and external stakeholders.
- Strong team player, with the ability to contribute to team goals and objectives.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A supportive and collaborative team environment.
- Access to training and development programs to enhance your skills and knowledge.
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