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Customer Service Representative

2 months ago


Barnstaple, Devon, United Kingdom NEXT Full time

About the Role:

We are seeking a highly motivated and flexible individual to join our Sales Support Team at NEXT. As a Sales Support Team Member, you will play a vital role in providing fast and friendly service to our customers, working on the sales floor, in the stockroom, or both.

Key Responsibilities:

  • Offer exceptional customer service, helping customers find the perfect products and providing a seamless shopping experience.
  • Process stock quickly and accurately, including scanning, unpacking, hanging, and putting stock away.
  • Locate, pack, and transfer stock in and out of store, meeting deadlines to deliver to our customers on time.
  • Keep the sales floor and stockroom areas clean, tidy, and organized, ensuring a positive shopping environment.

About You:

  • You are a great communicator, friendly, calm, and efficient, with a passion for delivering excellent customer service.
  • You are excited about the challenge of a varied and fast-paced job, with a flexible and supportive attitude.
  • You take pride in your work, approach tasks with energy, pace, and dedication, and are happy to work independently to achieve performance targets.

What's Next:

As part of your application, you will be required to complete an online assessment, which will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will review the successfully completed applications and contact those who match the job criteria closest to arrange an initial interview.