Duty Manager
6 days ago
About Smyths Toys
Smyths Toys is a leading retailer of toys and games, dedicated to providing an exceptional shopping experience for our customers. We are committed to delivering outstanding customer service and creating a fun and engaging environment for our customers.
About the Role
We are seeking a highly motivated and experienced Duty Manager to join our team at Smyths Toys. As a Duty Manager, you will be responsible for leading our store team and ensuring that our customers receive an exceptional shopping experience.
Key Responsibilities
- Sales and Customer Service
- Deliver, maximize, and exceed sales targets in store
- Maintain availability of all products on the shop floor
- Ensure the team's familiarity with all products in all departments
- Ensure all customer purchases are carried out in accordance with company guidelines
- Customer Service
- Ensure all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation, and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Staffing and Operations
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor, and action daily task board
- Actively drive the team's knowledge of top sellers and department stock loss
- Assist Store Manager with all staffing issues, training, and performance reviews
- Cash handling/security/daily spot checks on all tills
- Ensure company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the store
The Ideal Candidate
- Have a proven track record as a Duty Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organizational, interpersonal, and communication skills
- Be target-driven and customer-service-oriented
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of: 4 weeks annual leave rising according to length of service Defined Contribution Pension Scheme Life Assurance Cover Employee Assistance Programme In-store discount Company Maternity and Paternity Payments Special Life-Event Gifts Length of Service Awards
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