Property Manager

2 months ago


Plymouth, Plymouth, United Kingdom Countrywide Full time

About the Role:

We are seeking an ENGERGETIC and ENTHUSIASTIC customer service specialist to join our team as a Property Manager. As a Property Manager, you will be responsible for managing a portfolio of properties across our 60 brands, building relationships with internal colleagues and customers, and acting as a key contact for tenants and landlords.

Key Responsibilities:

  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people/contractors and keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

About Us:

Countrywide is the UK's largest property services group, trading locally under our Fulfords brand. We are committed to providing a high-quality experience for our landlord and tenant customers, and we are looking for individuals who share our passion for delivering exceptional customer service.

Requirements:

  • Competent knowledge of lettings legislation, tenancy agreements, and landlord contracts
  • Ability to work efficiently and calmly under pressure
  • Excellent communication and relationship-building skills
  • Passion for delivering a quality customer service

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