Property Manager
3 weeks ago
About the Role:
We are seeking an ENETIC and ENTHUSIASTIC customer service specialist to join our team as a Property Manager. As a Property Manager, you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
Key Responsibilities:
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
About Us:
The Connells Group has recently acquired Countrywide securing our place as the UK's largest property services group, trading locally under our Fulfords brand. We are a leading provider of property services, and we are committed to delivering exceptional customer service to our tenants, landlords, and branch colleagues.
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