Property Manager
2 weeks ago
Job Title: Property Manager
About the Role:
We are seeking an energetic and enthusiastic customer service specialist to join our team as a Property Manager. As a Property Manager, you will be responsible for fully managing your own portfolio of properties across our 60 brands, building relationships with internal colleagues and customers, and acting as a key contact for tenants and landlords.
Key Responsibilities:
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained, and KPI's achieved
About Us:
The Connells Group has recently acquired Countrywide, securing our place as the UK's largest property services group, trading locally under our Fulfords brand. We are committed to providing a high-quality experience for our landlord and tenant customers, and we are looking for individuals who share our passion for delivering exceptional customer service.
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