Property Manager

4 weeks ago


Plymouth, Plymouth, United Kingdom Countrywide Full time

Job Title: Property Manager

About the Role:

We are seeking an energetic and enthusiastic customer service specialist to join our team as a Property Manager. As a Property Manager, you will be responsible for fully managing your own portfolio of properties across our 60 brands, building relationships with internal colleagues and customers, and acting as a key contact for tenants and landlords.

Key Responsibilities:

  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people/contractors and keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained, and KPI's achieved

About Us:

The Connells Group has recently acquired Countrywide, securing our place as the UK's largest property services group, trading locally under our Fulfords brand. We are committed to providing a high-quality experience for our landlord and tenant customers, and we are looking for individuals who share our passion for delivering exceptional customer service.


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