Property Manager

7 hours ago

Plymouth, Plymouth, United Kingdom Countrywide Full time
Job Title: Property Manager

We are seeking an energetic and enthusiastic customer service specialist to join our team as a Property Manager. As a Property Manager, you will be responsible for managing a portfolio of properties across our 60 brands, building relationships with internal colleagues and customers, and acting as a key contact for tenants and landlords.

Key Responsibilities:
  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people/contractors and keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained, and KPI's achieved

Our Property Managers are subject matter experts and act efficiently and calmly when dealing with properties. A competent knowledge of lettings legislation, tenancy agreements, and landlord contracts is necessary, with full training provided.

We are looking for someone with great communication and relationship skills and a passion for delivering a quality customer service. If you are a customer-focused individual with a background in property or looking to embark on a career in the industry, we would love to hear from you.

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