Property Manager

2 days ago

Plymouth, Plymouth, United Kingdom Countrywide HQ Full time
About the Role

We are seeking an enthusiastic and energetic customer service specialist to join our team as a Property Manager. As a Property Manager, you will be responsible for managing a portfolio of properties across our 60 brands, building relationships with internal colleagues and customers, and acting as a key contact for tenants and landlords.

Key Responsibilities
  • Coordinate urgent and routine repairs and maintenance
  • Liaise with tradespeople and contractors, keeping customers informed
  • Organize safety inspections and manage remedial works
  • Liaise with landlords following regular property visits
  • Assist customers with general tenancy queries
  • Carry out weekly partnership calls with colleagues and welcome calls with new customers
  • Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Provide a first-class service to maximize customer retention
  • Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved
Requirements

We are looking for someone with great communication and relationship skills, a passion for delivering quality customer service, and a competent knowledge of lettings legislation, tenancy agreements, and landlord contracts. Full training is provided.

As a Property Manager, you will be a subject matter expert and a key contact for our tenants, landlords, and branch colleagues. You will need to act efficiently and calmly when dealing with properties, and have a strong understanding of our business and its operations.

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