Customer Care and Complaints Manager

2 weeks ago


Reading, Reading, United Kingdom CV-Library Full time
Customer Care Manager Job Description

About the Role

We are seeking a highly skilled Customer Care Manager to join our team on a permanent basis. As a key member of our customer-facing team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities

  1. Conduct site visits to inspect properties and address customer concerns.
  2. Prepare detailed reports on inspection findings and collaborate with stakeholders to resolve issues.
  3. Work closely with site teams and contractors to identify and address recurring patterns and issues.
  4. Manage customer complaints effectively and in a timely manner.
  5. Travel across the region to cover multiple developments, ideally based in the Berkshire/Surrey area.

Requirements

  1. Previous experience in a Customer Service Manager or Customer Relations Manager role, preferably in the House Building or New Homes industry.
  2. Flexibility to travel to sites across the region.
  3. Excellent written and verbal communication skills, with proficiency in IT.

What We Offer

This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. If you are a motivated and customer-focused individual with a passion for delivering high-quality service, we would love to hear from you.



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