Customer Care and Complaints Manager
2 weeks ago
About the Role
We are seeking a highly skilled Customer Care Manager to join our team on a permanent basis. As a key member of our customer-facing team, you will be responsible for ensuring that our customers receive exceptional service and support.
Key Responsibilities
- Conduct site visits to inspect properties and address customer concerns.
- Prepare detailed reports on inspection findings and collaborate with stakeholders to resolve issues.
- Work closely with site teams and contractors to identify and address recurring patterns and issues.
- Manage customer complaints effectively and in a timely manner.
- Travel across the region to cover multiple developments, ideally based in the Berkshire/Surrey area.
Requirements
- Previous experience in a Customer Service Manager or Customer Relations Manager role, preferably in the House Building or New Homes industry.
- Flexibility to travel to sites across the region.
- Excellent written and verbal communication skills, with proficiency in IT.
What We Offer
This is a fantastic opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. If you are a motivated and customer-focused individual with a passion for delivering high-quality service, we would love to hear from you.
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