Product Support Specialist
4 weeks ago
To drive the growth of Stryker's Joint Replacement business, we are seeking a highly skilled Product Support Specialist to promote Hip and Knee products to Orthopaedic Surgeons and optimize customer service.
Key Responsibilities:- Clinical Product Support: Provide expert clinical product support to end users, including guidance and assistance during Mako surgical procedures.
- Customer Service: Deliver exceptional customer service, acting with integrity and meeting commitments within required timescales.
- Commercial Awareness: Understand the decision-making process and identify stakeholders to effectively promote products.
- Segmentation and Planning: Segment the sales area, define a focus on expanding existing customers, and prioritize activities for customer support.
- Market Observations: Analyze the responsible area to strengthen Stryker's position and address customer challenges.
- Serve as front-line clinical and technical support to surgeons and hospital staff before, during, and after surgical procedures.
- Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing, and positioning.
- Troubleshoot and solve technical issues related to the robot independently or escalate matters appropriately.
- Partner with the Field Service team to ensure technical issues are resolved and maintenance is delivered.
- Build knowledge of Stryker implants and instrumentation and master the robot and its different applications to become a trusted expert.
- Excellent communication skills with proficiency in spoken and written English.
- Analytical and planning skills.
- Flexible approach to work to adapt to changes.
- Strong teamwork and networking skills.
- Commercial and business awareness.
- Valid driving license.
- Ability and self-confidence to meet customers on an equal footing to discuss medical and economic issues.
- Service and solution-oriented.
- Collaborative partners who build and leverage relationships to drive continuous improvements.
- High Ethics & Integrity.
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Document Production Specialist
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Product Support Specialist
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Product Support Specialist
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stryker UK Limited Full timeJob DescriptionWe are seeking a highly skilled Product Support Specialist to join our team at Stryker UK Limited. As a key member of our sales team, you will be responsible for promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service.The ideal candidate will have excellent communication skills, a strong understanding of...
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Product Support Specialist
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stryker UK Limited Full time### Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at Stryker UK Limited. As a Product Support Specialist, you will play a critical role in promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service.### Key Responsibilities* Provide clinical product support to end users, including guidance...
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