Digital Operations Manager

1 month ago


Aylesbury, Buckinghamshire, United Kingdom KJC Creative Full time

KJC Creative is a leading design and branding agency based in Buckinghamshire. With a strong commitment to 'design for a better world', we provide comprehensive services including branding, strategy, and digital design to forward-thinking businesses shaping the world positively. Our clients come from various sectors such as technology, finance, tourism, electric vehicles, and renewable energy, featuring an exciting mix of established brands and innovative start-ups.

We are now seeking to expand our team by recruiting a Senior Account Manager / Junior Account Director with exceptional digital experience and proficient project management skills. This full-time role may be adapted to part-time based on your level of experience. Our office is located in Whitchurch, and we prefer candidates who can work from the office (with flexible working options available).

This role involves working in KJC Creative's fast-paced and creative environment, showcasing your skills in multitasking while maintaining attention to detail across all aspects of the position. Given the emphasis on digital development and design, having proven experience in delivering digital projects like full website builds is essential.

  1. Leading technical and graphic design projects, reporting directly to and overseen by the Directors, as well as managing contractors, designers, and an Account Manager.
  2. Collaborating with the Directors to support client relationships and accounts' strategic direction.
  3. Regular meetings with the Directors to inform them of project progress and necessary support to complete tasks.
  4. Overseeing day-to-day work for client projects and ongoing retainers, ensuring continuous communication with key stakeholders, hosting/attending client meetings.
  5. Serving as our resident digital expert, demonstrating strong technical knowledge and passion for online matters.
  6. Providing essential briefing support for clients, questioning their needs and agreeing deliverables for a clear brief.
  7. Creating comprehensive project time planners and proofreading admin tasks like retainer monthly reports and meeting notes.
  8. Scoping projects with accurate cost estimates and writing detailed proposals for clients and the company.
  9. Utilizing Asana to manage client projects and retainers, working with the Account Manager to direct workflow, inputting tasks, and assigning them to relevant team members.
  10. Preparing reports for the Directors on project successes and key learnings, analyzing time spent versus budgets.
  11. Oversight of the daily running of KJC social channels, collaborating with the Account Manager on content planning, proofreading social posts, writing blog copy, and briefing designers.
Essential Skills and Qualifications
  1. 5+ years of experience working in a creative or digital agency at Project / Account Manager level or higher.
  2. Proven track record of leading the planning and implementation of digital projects, including at least 2-3 full brochure/corporate website projects, coordinating teams, and tracking deadlines.
  3. Confidence in writing high-quality copy, supporting the Director in offering this service to clients across B2B and B2C sectors.
  4. Experience in crafting complex proposals, scoping work for detailed estimates, creating project timelines, and managing internal processes.
  5. Proficiency in Microsoft Office to an intermediate level.
  6. Experience with WordPress CMS.
Benefits
  • 25 days holiday + bank holidays.
  • Pension.
  • Flexible and remote working.
  • Annual training budget.

Job Details:

  • Contract Type: Permanent.
  • Job Title: Senior Account Manager / Junior Account Director.
  • Hours / Days: Full-time, Monday-Friday, 9am-5:30pm.
  • Estimated Salary: £42,500 - £47,000 (dependent on experience).


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