Helpdesk Operations Manager

2 weeks ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time
Are you passionate about providing exceptional customer service and technical support? Do you want to work for a pioneering renewable energy company that's making a real difference? Look no further than Ecotricity, Britain's greenest energy company. As a Helpdesk Operations Manager, you will play a key role in ensuring our customers receive the highest level of support and service.

Key Responsibilities:
  • Develop and implement effective helpdesk strategies to improve customer satisfaction and service delivery.
  • Lead a team of customer support specialists to ensure seamless communication and efficient issue resolution.
  • Maintain accurate records of customer interactions and performance metrics.

Requirements:
Proven experience in a customer-facing role, preferably in a helpdesk or technical support capacity. Strong leadership and management skills. Basic understanding of ITIL principles and best practices advantageous. Relevant certifications such as ITIL Foundation or CompTIA A+ advantageous.

What We Offer:
Salary range: £50,000 - £65,000 per annum. Healthcare plan, life assurance, and generous pension contribution. Hybrid working. Various company discounts (including shops, days out, and events). Holiday of 25 days (plus bank holidays) & ability to buy/sell days. Cycle to work scheme, car pooling, and onsite parking available.

About Us:
At Ecotricity, we're committed to making a difference and changing the way energy is made and used in Britain. Our team is passionate about delivering exceptional customer service and supporting our customers every step of the way. Join us and be part of something amazing

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