Depot Operations Manager

7 hours ago

London, Greater London, United Kingdom The Hireman Full time
About The Hireman

The Hireman is a thriving independent tool hire business providing construction equipment services to professional contractors across London, the Home Counties, and beyond.

The Role

We are seeking a highly motivated and experienced Depot Manager to oversee and continuously improve all aspects of our Park Royal depot's operations and profitability.

  • Facilitate Daily Operations: Manage the transport schedule and work closely with the workshop, warehouse, and driving teams to coordinate our service delivery.
  • Deliver Exceptional Customer Service: Ensure we provide outstanding service by being responsive to our customers and resolving any issues promptly.
  • Lead Your Team: Foster a fun, professional, and supportive environment through regular communication and coaching, ensuring staff feel motivated and fulfilled.
  • Manage Stock Levels: Anticipate future demand, maintain optimum stock levels, and ensure a smooth flow of maintenance and repairs to keep equipment in top condition.
  • Enhance Communication Quality: Continuously monitor and improve the quality of staff interactions across various channels, including phone, email, messaging platforms, and the trade counter.
  • Ensure Accurate Administration: Maintain the organisation and accuracy of all depot administration, with particular attention to anything sensitive, such as damages and losses.
  • Collaborate with Sales: Work closely with the sales team to identify new business opportunities and nurture strong customer relationships.
  • Maintain a Safe and Organised Environment: Uphold a safe, clean, and lean working environment, ensuring compliance with HAE SafeHire and FORS Silver certifications.
The Ideal Candidate
  • Proven experience of managing a team within the tool, plant or access hire industry
  • The enthusiasm to learn about our business and range of equipment
  • An instinct to build great relationships with the depot team and customers
  • A proactive and adaptable mindset, capable of handling multiple tasks and priorities effectively
  • Strong organisational and problem-solving skills
  • A good level of numeracy, literacy, and IT skill
  • A sense of humour
What We Offer
  • Excellent salary, negotiable based on experience
  • Company vehicle or allowance
  • Enhanced contributory Workplace Pension Scheme
  • Health Cash Plan
  • Working hours: 7.30am to 5pm, Monday to Friday
  • 33 days' annual leave, including bank holidays
  • Free equipment loans and staff discounts on purchases
  • Fresh fruit, snacks, and drinks in the depots
  • Regular social events, including annual summer and Christmas parties
  • Seasonal gifts, such as a turkey at Christmas

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