Client Success Professional, Financial Services
3 weeks ago
About Xceptor
Xceptor is a leading platform for automating data flows, empowering business users within Financial Institutions to build automated processes that deliver trusted data.
As a Client Success Manager at Xceptor, you will play a critical role in ensuring our clients maximise their benefit from their partnership with us.
Your primary focus will be on developing and using product knowledge, client adoption experience, relationship management and delivery skills to benefit the clients.
You will achieve this by:
- Developing and executing Outcome Success Plans in partnership with clients to drive adoption, expansion, upgrades and renewal opportunities.
- Collaborating with internal teams to achieve client success and satisfaction throughout their lifecycle.
- Building and maintaining strong relationships with key decision-makers and influencers.
- Identifying and nurturing client advocates who can provide testimonials, referrals, and create case studies.
Key Competencies
- Deep understanding of clients' needs, expectations, and goals.
- Strong relationships not only with clients but also internal teams.
- Identifying potential risks and resolving them before they impact client satisfaction.
Requirements
- At least 5+ years' experience in Client Success, technical account management, or consulting in a B2B SaaS environment.
- Experience working in a functional or technical role for a Bank, Custodian, Asset Manager or Fund Administrator.
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