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Debt Resolution Specialist

2 months ago


Leicester, Leicester, United Kingdom Yü Group Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Debt Resolution Specialist. As a key member of our collections team, you will play a crucial role in assisting our business customers in resolving their outstanding debts while maintaining positive relationships.

Key Responsibilities
  • Collecting overdue debts on the phone and negotiating sustainable payment arrangements with customers.
  • Ensuring debt cases are processed as efficiently as possible through our treatment paths.
  • Identifying and accelerating higher risk cases through the journey.
  • Rectifying any action/issue that may risk postponing activity to stop further debt.
  • Liaising with our external and internal teams to ensure a cohesive and uniformed approach.
  • Resolving queries both internally and externally around outstanding invoices.
  • Preparing and providing accurate management information regarding own performance.
What We Offer
  • A competitive salary of £23,000, increasing to £25,000 after successful completion of probation, plus up to £5k per year bonus.
  • A comprehensive benefits package, including 24 days annual leave + bank holidays, day off on your birthday, learning and development opportunities, and a generous bonus scheme based on individual and team performance.
  • A dynamic and supportive work environment, with opportunities for career growth and development.
Requirements
  • Sharp decision-making skills to manage a changing workload.
  • Previous experience in the Energy Industry would be desirable but not essential.
  • Proven Customer Service experience required.
  • Great communication and interpersonal skills.
  • Ambitious and motivated individual with a 'can-do' attitude and love to see success.
  • Naturally curious and immaculate attention to detail.
  • A strong team player who can adapt as the role and business develops.
  • Experience in hitting targets, managing your time effectively, and identifying sales opportunities.