Debt Resolution Expert

12 hours ago


Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

Salary and Benefits

We are offering a competitive basic salary of £35,000 - £45,000 per annum, depending on experience. In addition to this, we provide opportunities for career progression with access to funded study schemes such as our industry-leading Employee Scholarship Program and Educational Assistance Scheme.

About the Role

As a Debt Resolution Administrator, you will be responsible for providing internal customers with paperwork and information to help resolve debt disputes efficiently. You will assist in identifying the root cause of disputes and contribute to the adjustment of standard work to prevent future disputes arising.

Key Responsibilities:

  • Provide excellent customer service to internal stakeholders
  • Manage and resolve debt disputes in a timely and efficient manner
  • Contribute to process improvements to prevent future disputes
  • Work collaboratively with colleagues to achieve team goals

Requirements:

To be successful in this role, you must have:

  • A confident and clear telephone manner
  • Strong IT skills and high organizational abilities
  • The ability to think outside the box and demonstrate problem-solving skills
  • Excellent communication skills and a positive attitude

About Us

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide. We are a diverse, global team committed to meeting the diverse needs of our customers and passengers in over 200 countries and territories worldwide.

Culture and Values

We prioritize Safety, Ethics, and Quality in all that we do. Our focus is on people – passengers, customers, and colleagues – at the center of everything we do. We provide opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Join us and become part of an innovative global industry leader with a resilient business model.



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