Debt Recovery Specialist

2 weeks ago

Leicester, Leicester, United Kingdom PA Housing Full time
Job Summary

We are seeking a highly skilled and experienced Debt Recovery Specialist to join our team at PA Housing. As a key member of our income collection team, you will be responsible for delivering a highly effective and independent income collection and recovery service, specifically targeting sundry debts and former tenant arrears.

Key Responsibilities
  • Manage a diverse caseload, including former rent arrears, rechargeable repairs, and securing payments for Individual Voluntary Arrangements (IVA) and Debt Relief Orders (DRO) for recoverable debts.
  • Proactively manage a portfolio of former tenant rent and sundry accounts to collect owed monies.
  • Utilise Money Claims Online (MCOL) appropriately and maintain awareness of exceptions, such as cases involving domestic violence.
  • Monitor rent accounts through IT systems, consistently applying the income collection policy.
  • Collaborate with other registered housing providers to address tenant arrears and sundry debt.
Requirements
  • Proven experience in pursuing arrears or former tenant arrears within housing or similar settings.
  • Strong ability to analyse and present data effectively to key stakeholders.
  • Extensive experience in a customer service environment, particularly within a Housing Association or public service organisation, involving direct interaction with customers and resolving challenging issues.
  • Solid knowledge of housing law and court processes, including pre-court protocol.
What We Offer
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Health & wellbeing programme
  • Life insurance
  • Sick pay
  • Work from home

As a Debt Recovery Specialist at PA Housing, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering excellent customer service and achieving outstanding results. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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