Customer Experience Manager

3 weeks ago


Exeter, Devon, United Kingdom Sarah West Recruitment Ltd Full time
About the Role

We are seeking a consultative and customer-focused individual to drive growth and efficiency for our clients.

This is an exciting opportunity for someone who is passionate about delivering exceptional client experiences and helping them maximise value from innovative products.

Key Responsibilities:
  • Relationship Building: Establish strong relationships with clients to ensure they achieve optimal results from our product.
  • Workshop Delivery: Conduct workshops and training sessions to enhance client understanding and usage of our product.
  • Collaboration: Collaborate with clients face-to-face and remotely to identify opportunities for growth and efficiency.
  • Travel Requirements: Travel as required to meet with clients, ensuring a hands-on approach to client success.
Requirements
  • Natural Problem-Solver: A natural problem-solver with a consultative mindset.
  • Product Expertise: Someone excited to learn and understand the ins and outs of our product.
  • Tech-Driven Environment: Experience in a tech-driven environment.
  • Leadership Skills: Confident leading workshops and presenting to clients.
  • Valid Driving License: A valid UK driving license and access to your own vehicle (preferred).

As a Customer Success Manager at Sarah West Recruitment Ltd, you will be instrumental in helping clients achieve their goals. Your contributions will directly impact both the company's success and the success of our clients. Salary: £40,000 per annum.



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