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IT Support Specialist

1 month ago

Nottingham, Nottingham, United Kingdom Baxter Freight Limited Full time
Job Description:

We are seeking a skilled IT Support Specialist to join our team at Baxter Freight Limited. The successful candidate will be responsible for providing first-line technical support for our employees, resolving a broad range of IT issues, and maintaining our IT hardware and software infrastructure.

Key Responsibilities:
  • Provide first-line technical support for employees via our internal ticketing system.
  • Resolve IT issues in a timely and efficient manner, escalating when necessary to the Head of IT or third-party providers.
  • Maintain detailed records of issues, solutions, and progress on tasks in our IT system.
  • Liaise with third-party IT service providers to ensure timely delivery of services and resolve escalated issues.
  • Provide support to both in-office and remote employees, ensuring they have the necessary tools and access to stay productive.

Requirements:

  • Experience in 1st and 2nd line IT support.
  • Confidence in troubleshooting a broad range of technical issues.
  • Possess a passion for using IT expertise to support colleagues with varying levels of technical knowledge.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • Contributory pension with up to 6% employer contribution.
  • Life Assurance of 4 times basic salary on commencement of employment.
  • Family focused: Up to 8 weeks paid Enhanced Parental Leave for new parents.
  • Monday – Friday, 9-5 pm inclusive of an hours lunch.
  • Charity top-up scheme.
  • Coffee house with 200 Degrees Coffee and Bird and Blend tea.
  • Free offsite parking a short walk away.
  • Short walk to local retail park.
  • Regular social events – netball matches, spa days, team parties.
  • Culture of internal promotion and progression.