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Dispatch Allocator

2 months ago


London, Greater London, United Kingdom Newrest Full time

About Newrest

Newrest is a leading provider of catering and logistics services to the aviation industry.

Job Summary

We are seeking a highly organized and detail-oriented Dispatch Allocator to join our team at Newrest London Gatwick. As a Dispatch Allocator, you will be responsible for ensuring that all inbound flights are catered and departing flights are catered in a timely manner, while meeting current Service Level Agreements (SLAs).

Key Responsibilities

  • Ensure off-dock schedules are met.
  • Ensure all inbound flights are decatered and departing flights are catered in time to meet current SLAs.
  • Liaise with Airlines and their handling agents to ensure all departure times and current SLAs are met.
  • Ensure block plans are checked and updated for the following day/week's flights.
  • Ensure block plans are followed and updated, and Driver and TSA teams are allocated to meet departure times and SLAs.
  • Ensure all dispatch documentation follows CAA and DFT regulations.
  • Ensure the correct vehicles are allocated for the correct requirement.
  • Print tickets when out-of-hours aircraft or flight changes occur.
  • Liaise with all departments in the event of aircraft or flight changes.
  • Constant communication with Airlines and their handling agents.
  • Complete full and clear Operational logs.
  • Ensure all products and equipment meet the required standard before leaving the unit.
  • Ensure COSHH and HACCP regulations are adhered to at all times.
  • Adhere to COVID-19 measures.
  • Adhere to in-flight services security compliance.
  • Carry out vehicle security searches in accordance with both CAA and DfT regulations.
  • Support other departments and teams when required to maintain production/dispatch schedules.
  • Adhere to in-flight services security compliance.
  • Adhere to clean-as-you-go standards.
  • Interact with colleagues, customers, and clients in a professional manner at all times.
  • Comply with all unit Corporate Social Responsibility initiatives.
  • Perform any other duties as requested by your manager.

Requirements

  • Minimum 1 year's experience in catering (desirable).
  • Excellent communication, team work, and customer service skills.
  • Good literacy skills, verbal, written, and spoken.