Food and Beverage Team Member

4 weeks ago

Liverpool, Liverpool, United Kingdom Accor Full time
Main Responsibilities

To provide exceptional customer service and ensure a memorable experience for our guests. This includes serving food and drinks as ordered, maintaining a high level of cleanliness and hygiene, and being part of a dynamic workforce that supports all F&B departments.

Key Duties
  • Ensure complete customer satisfaction, including setting tables, clearing tables, polishing china & cutlery, taking orders, waiting tables, bar service, in room dining and food delivery.
  • Develop a knowledge of the menu, including ingredients, allergies, cooking process, service styles and brand standards.
  • Set up and preparation of all departments, including all conference and events space.
  • Actively work with others within the department and other business areas.
  • Adhere to all company policy and procedures, health & safety, hygiene, licensing and employee handbook.
  • Process payments using the Point of Sale system, for transactions of credit card and room charge.
  • Actively resolve any customer queries or issues and report these to the line manager.
Requirements
  • Evidence of working as part of a team.
  • Excellent customer service skills.
  • High level of personal integrity.
  • Excellent verbal communication skills.
  • Demonstrate a "Can do" attitude.
  • Care and build working relationships with your colleagues.
  • Demonstrate a flexible attitude to working in all F&B departments.
  • Be professional and respectful to colleagues at all times.
  • Implement and maintain all food safety procedures and policies with the food and beverage outlets.
  • Where reasonable, demonstrate that you are flexible with shifts and weekend working.
  • Report for duty wearing the correct uniform whilst ensuring all items are clean, ironed and well maintained.
Desirable
  • Previous experience within a hotel, restaurant or any other F&B outlet.
  • Experience of working in a busy environment.
  • Evidence of working in an organised environment.
  • Previous experience of using an EPOS workstation.
  • Basic food hygiene certificate.
Additional Information

This job involves long periods of standing and walking and will also include the carrying of heavy items from time to time, moving of equipment and furniture.

Contract type: 0 hour Casual contract

Benefits:

  • Employee benefit card offering discounted rates at Accor worldwide up to 70% off
  • Free Bonus Breaks Voucher (complimentary stays in UK)
  • Friends & Family Rates
  • 28 days of paid holidays per year (pro rata)
  • Eye Test Vouchers
  • Learning programs through our Academies
  • Cycle to work scheme
  • Employee Vivup program with direct access to GP, high street discounts and many more
  • Discounted or free food
  • Work based Pension

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