Customer Experience Director
2 days ago
As a Customer Experience Director, you will be responsible for delivering an exceptional shopping experience for our customers in our East Grinstead store. You will lead the team as Duty Manager in the absence of the Store or Deputy Manager and manage recruitment, stock control, and pet care centre standards to maintain high levels of customer satisfaction.
The ideal candidate will have excellent leadership skills, with the ability to inspire and motivate their team to create a fun, customer-focused environment. They will also have strong communication skills, with the ability to collaborate effectively with the management team to deliver a seamless retail experience.
About UsWe are a diverse and inclusive company, celebrating the diversity of our colleagues and encouraging you to be yourself. We provide industry-leading training to equip you with the skills and knowledge to deliver exceptional service and care for both customers and their pets.
Key ResponsibilitiesKey responsibilities include:
- Delivering an exceptional shopping experience for our customers.
- Leading the team as Duty Manager in the absence of the Store or Deputy Manager.
- Managing recruitment, stock control, and pet care centre standards.
- Collaborating with the management team to deliver a seamless retail experience.
We offer a comprehensive package designed to support your well-being, including:
- Annual bonus opportunities.
- 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
- Your birthday off to celebrate in style.
- Life assurance worth 4x your annual salary.
- A 4% company pension contribution.
- Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.
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