Student Services Manager

4 days ago


Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

About the Role:

We are seeking an experienced professional to join our team as a Student Services Manager. In this role, you will be responsible for managing the front-line services of the Registrar's Office, ensuring accurate and up-to-date records for all students enrolled at the institution.

The ideal candidate will have experience working with student information systems, preferably Workday, and be able to exercise good judgment when dealing with various populations and regulatory issues. They will also have excellent customer service skills, organizational abilities, and attention to detail.

Responsibilities:

  1. Front-Line Services Management: Provide exceptional customer service to students, faculty, and staff, answering phone calls, emails, and in-person traffic.
  2. Record Maintenance: Maintain accurate and up-to-date records for all students enrolled at the institution by processing demographic updates, assisting with data entry/cleanup, and processing legal name changes.
  3. Team Support: Collaborate with the Registrar's Office team to ensure that all records are complete and accurate, assist with onboarding new employees, and provide backup support for daily processes.
  4. Work Study Management: Coordinate the work schedule of between 5-10 student work studies, ensuring office coverage and support.
  5. Verification Requests: Assist students and staff with special verification requests, creating letters verifying student enrollment status or GPA, processing verification forms, and notarizing documents.

Salary Estimate: $21.25 - $26.01 per hour



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