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Resource Planning Expert

2 months ago

Leicester, Leicester, United Kingdom Longreach Recruitment Full time
Resource Planning and Forecasting Analyst

Longreach Recruitment is seeking a skilled Resource Planning and Forecasting Analyst to join our team. As a key member of our operations team, you will be responsible for developing and implementing short to mid-term forecasts and capacity plans to ensure optimal resource allocation.

Key Responsibilities:

  • Develop and maintain accurate forecasting models using Excel and Erlang methodologies.
  • Lead the forecasting process, providing detailed analysis of customer drivers, seasonality, and contact patterns.
  • Collaborate with the Resource Planning team to ensure seamless execution of plans and identify areas for improvement.
  • Support the development of the budgeting process and future demand planning cycle.
  • Provide expert advice on resource planning and forecasting best practices.

About the Role:

This is an exciting opportunity to join a dynamic and growing team, working with a leading contact centre operation. As a Resource Planning and Forecasting Analyst, you will have the opportunity to make a significant impact on the business, driving efficiency and effectiveness through data-driven decision making.

Requirements:

  • Proven experience in contact centre resource planning and forecasting, with a strong background in Excel and Erlang methodologies.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Commercial awareness and ability to provide input to the budgeting process and future demand planning cycle.

What We Offer:

Longreach Recruitment offers a competitive salary, benefits package, and flexible hybrid working model. We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills and expertise.