Resource Planning and Forecasting Specialist
3 weeks ago
Longreach Recruitment is seeking a skilled Resource Planning and Forecasting Specialist to join a progressive contact centre operation supporting a European customer base in a niche industry sector.
The ideal candidate will have a strong background in contact centre resource planning, with experience in creating short-term forecasting models using Excel and Erlang. They will also have hands-on knowledge of a WFM tool, such as Verint, and excellent communication skills to convey planning and forecasting outcomes to stakeholders.
The position offers a salary between £34,000 - £36,000 + benefits + flexible hybrid working.
Key Responsibilities:
- Develop, own, and refine short to mid-term forecasts and capacity plans.
- Track variance to ensure understanding of actual vs expected performance.
- Lead forecasting activities, providing detailed knowledge of propensity to contact, customer drivers, seasonality, and customer contact analysis.
- Support and mentor junior members of the Resource Planning team.
- Provide input and recommendations to the budgeting process and future demand planning cycle.
Longreach Recruitment is a trusted and proven UK & EMEA recruitment expert in Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.
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