Desktop Claims Investigator

20 hours ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Title: Desktop Claims Investigator

At Hastings Direct, we're seeking a skilled Desktop Claims Investigator to join our team. As a key member of our claims handling process, you'll be responsible for investigating, managing, and reporting on a varied range of surveyed claims.

Key Responsibilities:
  • Investigate and manage domestic property claims, ensuring all claims are handled fairly and with integrity.
  • Liaise with customers to determine policy cover and legal liability, establishing loss value and associated costs.
  • Handle and desktop settle a full range of incidents, maintaining high standards of communication with internal stakeholders.
  • Produce reporting that demonstrates the effectiveness of our claims handling process.
  • Participate in the policy wording and claim handling enhancement working group, contributing to the claims auditing process.
Requirements:
  • Experience in investigating and handling domestic property claims.
  • Excellent knowledge of current case law, settlement methods, building regulations, market pricing, and flood/escape of water/fire damage management best practice.
  • Claims scoping and management software experience.
What We Offer:

As a Desktop Claims Investigator at Hastings Direct, you'll enjoy a competitive salary, flexible working arrangements, and a range of benefits, including a 4Cs performance bonus, life assurance cover, and access to our award-winning wellbeing programme.

We're an equal opportunities employer, committed to creating a culture that values diversity and inclusion. If you're passionate about delivering excellent customer outcomes and have the skills and experience to succeed in this role, we'd love to hear from you.



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