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Desktop Claims Investigator

2 months ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
About the Role

We are seeking a skilled Desktop Claims Investigator to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for investigating, managing, and reporting on a varied range of surveyed claims.

Key Responsibilities
  • Investigate and manage domestic property claims, ensuring all claims are handled fairly and with integrity.
  • Liaise with customers to determine policy cover and legal liability, establishing the loss value and any associated costs.
  • Handle and desktop settle a full and varied range of incidents, ensuring all claims are managed properly.
  • Produce reporting that demonstrates the effectiveness of our claims handling process.
  • Maintain high standards of communication with internal stakeholders and provide information on significant claims trends.
  • Participate in the policy wording and claim handling enhancement working group and contribute to the claims auditing process.
Requirements
  • Experience of investigating and handling domestic property claims.
  • Excellent knowledge of current case law, settlement methods, building regulations, market pricing, flood/escape of water/fire damage management best practice and principles.
  • Claims scoping and management software experience.
What We Offer

As a Desktop Claims Investigator at Hastings Direct, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering excellent customer outcomes. We offer a competitive salary, flexible working arrangements, and a range of benefits, including a bonus scheme, life assurance, and pension contribution match.

We are committed to creating a positive and inclusive work environment, where all colleagues feel valued and supported. We believe in investing in our people and providing opportunities for growth and development.

At Hastings Direct, we are passionate about delivering good outcomes for our customers, and we are looking for talented individuals who share our values and commitment to excellence.